Fulfillment Policies

• Shipping Policy: We currently ship to the following countries (USA, Canada, Australia, and New Zealand). To request shipping to another country, please contact us via the Contact page webform. Unless otherwise stated, all US Domestic orders will be shipped via USPS Ground, and International orders will be shipped First Class International.

• Order Cancellation Policy: If an order was placed by mistake, you may contact us via the Contact page webform to request an order cancellation and refund. Orders cannot be cancelled after item(s) have been shipped.

• Refund/Repair Policy: If an item arrives damaged from shipment, we typically offer to repair or replace the item at no additional cost to the customer (we cover all additional shipping costs). In some cases, we may offer a partial refund if the customer wishes to keep the damaged item as-is. For these repair/refund requests, we require clear photos of the damaged item AND the shipping box, so we may submit a postal insurance claim as applicable. Requests must be made via the Contact page webform within one week of receipt of the package. If the customer is seeking a repair for an item damaged later, please contact us to discuss options and repair costs.

• Return Policy: Returns are not generally accepted, as the risk for improper repackaging and breakage of the stained glass art during return transit is very high.